Last updated: September 29, 2026
Twisted Teddy Apparel (“Twisted Teddy Apparel,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website, shop with us, create an account, contact us, or otherwise use our online services.
It also explains how we use and share information, how long we retain certain information, and the privacy choices and rights that may be available to you.
By using our website, you acknowledge the practices described in this Privacy Policy.
We collect information that you provide directly to us, information created when you place an order or use your account, and certain technical information collected automatically when you use our website.
Depending on how you interact with our store, we may collect:
When you place an order, WooCommerce may store information associated with the transaction, including:
We use this information to process and fulfill orders, provide customer service, maintain transaction records, and operate our store.
If you create an account, we may store information necessary to maintain that account and provide account-related features.
Guest checkout information may also be stored as part of your order even when you do not create an account.
When you visit our website, certain information may be collected automatically, including:
We may use this information to operate, secure, troubleshoot, maintain, and improve our website.
Our website uses cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information about your visit and provide necessary functionality.
WooCommerce may use cookies to:
WordPress, WooCommerce, Square, Jetpack, Omnisend, website security tools, caching tools, embedded content, and other website features may use cookies or similar technologies when those features are enabled.
You can usually control or delete cookies through your browser settings.
Blocking essential cookies may prevent features such as the shopping cart, account login, or checkout from functioning correctly.
We use Jetpack Stats, provided by Automattic, to understand how visitors use the Twisted Teddy Apparel website and to monitor general website performance.
Jetpack Stats may process information such as:
If a visitor is logged into WordPress.com, certain WordPress.com account identifiers may also be processed by Automattic.
Twisted Teddy Apparel generally receives aggregated statistics such as numbers of visitors and page views rather than information identifying individual visitors.
Automattic states that identifiable Jetpack Stats logs may be retained for a limited period for purposes of operating the Stats service.
We use this information to understand website usage, identify popular content, troubleshoot website performance, and improve the customer experience.
We use Jetpack Social, provided by Automattic, to connect Twisted Teddy Apparel with social media accounts such as Facebook and Instagram and to assist with publishing or sharing website content to those platforms.
Jetpack Social may process information associated with our connected social accounts, website connection, and publishing activity.
Social media platforms may independently collect information when you visit, interact with, or follow links to their services.
Your use of Facebook, Instagram, or other social media platforms is governed by the privacy practices of those services.
Payments on our website are processed through Square.
When you make a payment, Square may collect and process information necessary to complete and secure the transaction, including:
Twisted Teddy Apparel does not intentionally store your complete payment-card number or card security code on our website.
Depending on device, browser, eligibility, and Square configuration, Square-supported payment methods such as digital wallets may also be available.
Square processes information according to its own privacy practices.
We use Omnisend for WooCommerce to support email marketing and customer communications.
If you subscribe to marketing communications or otherwise provide information for these services, Omnisend may process information such as:
We may use this information to send newsletters, product announcements, promotional messages, or other communications when permitted.
You may unsubscribe from promotional email communications using the unsubscribe option included in those messages.
Transactional communications relating to orders, customer service, exchanges, returns, or account activity may still be sent when necessary.
We use security services including Wordfence Security and Jetpack Protect to help protect our website against malicious activity, unauthorized access, suspicious login attempts, malware, and other security threats.
These services may process security-related information such as:
We use this information for security, fraud prevention, website protection, and troubleshooting.
We use shipping, postal, and shipment-tracking services to fulfill and track customer orders.
Depending on the service used, we may provide information such as:
This information is provided only as reasonably necessary to prepare, ship, deliver, and track customer orders.
Our website currently uses WooCommerce shipping-related services, USPS-related shipping functionality, and shipment-tracking tools.
We may use information we collect to:
We may share information only as reasonably necessary to operate our business, fulfill orders, provide requested services, maintain security, or comply with legal obligations.
Information may be provided to service providers such as:
These providers may process information according to their own privacy practices and applicable agreements.
We may disclose information when reasonably necessary to:
If Twisted Teddy Apparel is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, relevant customer information may be transferred as part of that transaction subject to applicable law.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate our business, and to satisfy legal, accounting, tax, dispute-resolution, fraud-prevention, and recordkeeping requirements.
Our current WooCommerce personal-data retention settings are:
24 months
An inactive customer account may be removed after 24 months of inactivity when it is no longer needed.
7 days
Personal data associated with eligible pending or abandoned orders may be cleaned up after 7 days.
7 days
Personal data associated with eligible failed orders may be cleaned up after 7 days.
30 days
Personal data associated with eligible cancelled orders may be cleaned up after 30 days.
84 months (7 years)
Personal information associated with refunded orders may be retained for up to 84 months.
84 months (7 years)
Personal information associated with completed orders may be retained for up to 84 months.
WooCommerce may delete, move, or anonymize information after the applicable retention period depending on the type and status of the record.
Some information may be retained longer when reasonably necessary to satisfy legal, tax, accounting, fraud-prevention, dispute-resolution, or other lawful obligations.
Depending on your location and applicable law, you may have the right to request that we:
You may also request access to or deletion of eligible information associated with your WordPress or WooCommerce customer data.
Some information may not be deleted immediately when we are required or permitted to retain it for legal, tax, accounting, fraud-prevention, transaction, security, or other legitimate purposes.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
Square independently processes certain information connected with payment transactions.
Requests concerning information maintained directly by Square may need to be submitted to Square through its privacy procedures.
A request submitted to Twisted Teddy Apparel applies to information we control and maintain, subject to applicable law and legitimate recordkeeping requirements.
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
Payment information submitted through Square is processed using Square’s payment infrastructure and security controls.
We also use security tools such as Wordfence Security and Jetpack Protect.
However, no website, electronic transmission, network, or storage system can be guaranteed to be completely secure.
Our website and products are not directed specifically to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If you believe a child under 13 has provided personal information to us, contact us at:
We will review the situation and take appropriate action.
Our website may contain links to websites or services operated by third parties.
Twisted Teddy Apparel is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
Our website relies on third-party services to operate portions of the store.
These may include:
The information processed by a particular provider depends on the service being used.
Some service providers may process or store information outside Louisiana or outside the United States.
Where information is transferred or processed in another jurisdiction, privacy and data-protection laws may differ from those that apply in your location.
We use service providers as reasonably necessary to operate the store and provide requested services.
We may update this Privacy Policy periodically to reflect:
When we make updates, we will revise the Last updated date at the top of this page.
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, our privacy practices, or information associated with your account or orders, contact:
Twisted Teddy Apparel
Chalmette, Louisiana 70043
United States